Terms & Conditions
1. Acceptance and scope
By accessing, browsing, installing, creating an account on, searching, creating a Lock, ordering a report, activating Monitor, requesting or completing verification, accepting a mutual verification request, making a payment, or otherwise using Lockily, you confirm that you have read, understood and agreed to these Terms, the Privacy Statement and the NDA / Confidentiality Agreement.
If you do not agree, do not use Lockily. Where an in-product checkbox or consent control is presented, selecting it constitutes an electronic acceptance of the documents linked to that control. Continued use after an effective update constitutes acceptance to the extent permitted by applicable law.
2. Lockily operators and contracting entity
References in these Terms to “Lockily”, “Lockily App”, “we”, “us” or “our” mean the applicable regional operator and, where the context requires, its affiliates, licensors, contractors, service providers, personnel, directors, officers, agents and technology partners. For jurisdictions not expressly identified above, the applicable operator is the entity identified within the service, transaction record, payment page or other jurisdiction-specific notice presented to the user.
3. Eligibility and adult-only use
Lockily is intended only for persons aged 18 years or older who have legal capacity to enter into a binding agreement. By using Lockily, you represent that you are at least 18 and legally competent to agree to these Terms. Lockily may restrict, suspend or terminate an account where age, identity, capacity, safety or legal compliance is in doubt.
4. Definitions
- “Lock” or “Lock-in” means a user-submitted personal relationship claim, status declaration or relationship-stage assertion associated with a phone number.
- “Subject” means the person or phone number about whom a search, Lock, Monitor, verification or report relates.
- “Relationship Signal” means information generated from activity such as searches, Locks, verification events, monitoring events, timing patterns and other service activity.
- “Full Report” means a paid or otherwise authorized compilation of Lockily relationship signals and contextual information.
- “Monitor” means a feature that checks for relevant changes and may generate alerts. Monitor is not a guaranteed real-time surveillance service.
- “Verified” means only that the particular verification procedure expressly described by Lockily was completed. A verification badge does not independently prove that a relationship exists, is exclusive, is truthful in every respect, or that any person has acted wrongly.
- “User Content” means information, claims, selections, notes, relationship details, verification responses, complaints or other information submitted by a user.
5. Nature of the service
Lockily is a relationship-status intelligence and user-signal platform. It organizes and presents user activity and user-submitted claims associated with phone numbers. Lockily is not a government registry, marriage registry, credit bureau, licensed private investigator, law-enforcement database, dating agency, background-check provider, fidelity-testing service, medical service, legal service or professional counselling service.
A Lock is a claim made by a user. Search volume is activity, not proof. A verified phone indicates completion of the stated phone-control verification method, not proof of the underlying relationship claim. A mutually confirmed relationship indicates that both sides completed the applicable confirmation flow; it does not establish exclusivity, duration, legal marriage, monogamy, fidelity or the absence of other relationships.
6. No guarantee of truth, completeness or outcome
Lockily does not warrant that any report, Lock, search count, relationship stage, signal, notification, verification, monitor event, historical entry or user-submitted statement is complete, current, accurate, exclusive, genuine, legally admissible or sufficient for any personal decision. Data can be incomplete, delayed, disputed, duplicated, inaccurate, maliciously submitted, affected by number reassignment, affected by user error, or changed after a report is generated.
You remain solely responsible for evaluating the context of any information obtained through Lockily and for independently verifying information before acting on it. You agree not to treat a Lockily signal as a definitive finding of cheating, marriage, fraud, abuse, criminal conduct, sexual activity, exclusivity or any other wrongdoing.
7. Truthful use and user warranties
When you create a Lock, submit relationship information, request mutual verification, make a correction request or otherwise provide information about another person, you represent and warrant that:
- the submission is made honestly and in good faith;
- you are personally connected to the relationship claim you submit and are not creating fictional or proxy claims;
- you are not impersonating another person;
- you are legally entitled to provide the information;
- the information is not knowingly false, fabricated or materially misleading;
- your purpose is lawful and not harassment, stalking, intimidation, retaliation, extortion, discrimination, blackmail, public shaming or coercive control.
You are responsible for User Content you submit and for consequences arising from unlawful or false submissions. Lockily may preserve relevant records, restrict access, annotate data, remove content, cooperate with lawful requests or take protective action when misuse is suspected.
8. Prohibited conduct
You may not use Lockily to:
- harass, stalk, threaten, intimidate, blackmail, extort, shame, dox or endanger any person;
- submit false Locks, manipulate counts, coordinate fake activity, repeatedly search for the purpose of manufacturing a signal, or create accounts to distort the service;
- impersonate another person or falsely claim control of another person's phone number;
- use Lockily in employment, housing, lending, insurance, immigration, education, law-enforcement, eligibility, credit or other high-impact decision making;
- scrape, crawl, index, copy, harvest, resell, mirror, reverse engineer or systematically extract Lockily data except as expressly authorized in writing;
- attempt to discover the identity of a private claimant, Monitor subscriber or other user;
- circumvent access controls, rate limits, payment controls, verification controls or security measures;
- upload malware, attack infrastructure, probe vulnerabilities without authorization or interfere with the operation of the service;
- use Lockily in violation of any applicable law, court order, regulation or third-party right.
9. Account security and credentials
You are responsible for keeping passwords, recovery codes, device sessions and other credentials secure. You accept responsibility for actions taken through your account unless applicable law provides otherwise. Notify Lockily promptly through the available support channel if you believe an account or recovery credential has been compromised.
Lockily may require renewed verification, device confirmation, password reset or other security steps. Lockily may invalidate sessions, rotate credentials, suspend access or restrict functionality where compromise, automated abuse, payment fraud or unusual activity is detected.
10. Verification
Verification methods may include device verification, inbound or outbound SMS, WhatsApp verification, carrier or number-control checks, partner confirmation, document review, manual review, payment verification or other methods. The meaning of a verification badge is limited to the verification process expressly described next to that badge.
Lockily may change, withdraw or require re-verification of a verification method where technology, fraud risk, phone-number reassignment, provider rules or legal requirements change. No verification process is guaranteed to prevent impersonation or fraud.
11. Search, reports and signal strength
Lockily may use automated logic to aggregate activity and assign descriptors such as low, active, elevated, strong, verified, conflicting or similar signal labels. Such labels are informational summaries, not factual findings or legal determinations. Search counts can reflect curiosity, repeated activity, mistaken identity, number recycling, popularity, harassment attempts or other benign or adverse causes.
Lockily may change weighting, de-duplication rules, time windows, anti-manipulation controls and reporting logic without notice when needed to improve integrity, security, reliability or legal compliance.
12. Monitor and notifications
Monitor is an alerting feature, not continuous surveillance and not an emergency service. Notifications can be delayed, duplicated, suppressed, missed or unavailable because of network conditions, device settings, browser restrictions, provider outages, account status, data delays or technical error. Lockily does not guarantee that every event will be detected or that every alert will be delivered before a user independently learns of an event.
13. Payments, pricing and digital products
Paid features may include Full Reports, Monitor, verification-related products and other digital services displayed in the application. Prices, currencies, promotional prices and payment methods appear before purchase. Payment processing may be provided by third-party processors including Stripe, Stanbic IBTC and, when enabled, Paystack or other providers.
Lockily does not receive or store full card numbers when card details are entered directly into a hosted payment processor. Payment processors operate under their own terms and privacy practices. Lockily may receive transaction identifiers, status, amount, currency, limited payment-method metadata, risk information and settlement information required to fulfil or reconcile an order.
Digital access may be delivered immediately after confirmed payment. Except where applicable law requires otherwise, a completed digital product that has been delivered, unlocked, generated or activated is non-refundable. Lockily may issue refunds, credits or reversals in its discretion for confirmed duplicate billing, technical non-delivery or other circumstances it determines appropriate. Chargebacks, reversed payments, payment fraud or unpaid balances may result in suspension or revocation of the associated entitlement.
Where Monitor is sold as a one-time activation, it is not a recurring subscription. A recurring subscription exists only where the checkout clearly states recurring billing, billing interval, renewal terms and cancellation method.
14. Taxes, bank charges and third-party fees
You are responsible for taxes, bank charges, foreign-exchange charges, card-issuer charges, telecommunications charges, data charges and other third-party costs imposed on you, except where applicable law assigns such costs to Lockily. A statement that Lockily does not add a payment fee does not mean your bank, card issuer, mobile operator or payment provider will not impose its own charge.
15. User Content licence
You retain ownership of rights you lawfully hold in User Content. By submitting User Content, you grant the applicable Lockily operator a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence, for the period reasonably required to operate the service and meet legal obligations, to host, store, reproduce, normalize, format, analyze, aggregate, de-identify, display in permitted form, moderate and otherwise process that content for service delivery, fraud prevention, safety, dispute handling, legal compliance, product improvement and enforcement of these Terms.
This licence does not authorize Lockily to publicly reveal a private claimant's identity merely because another user searches the same number. Any disclosure remains subject to the Privacy Statement and applicable law.
16. Intellectual property
Lockily's software, branding, design, interfaces, databases, report layouts, scoring methods, documentation, graphics, trademarks, logos, trade dress and proprietary technology are owned by or licensed to the applicable Lockily operator and are protected by intellectual-property laws. Except for the limited right to use the service in accordance with these Terms, no ownership or licence is granted.
You may not copy, modify, distribute, sell, license, create derivative products from, reverse engineer, decompile or commercially exploit Lockily technology or proprietary report structures except where such restriction is prohibited by applicable law.
17. Third-party services and availability
Lockily depends on telecommunications providers, cloud hosts, database providers, payment processors, browser vendors, app platforms, domain providers, analytics, security systems and other third parties. Lockily is not responsible for third-party outages, acts, omissions, terms, decisions, delays, security incidents or service changes outside Lockily's reasonable control.
Lockily may add, modify, suspend or remove features and may perform maintenance without prior notice. Access is provided on an “as available” basis.
18. Moderation, complaints, corrections and subject requests
Lockily may investigate reports of false, abusive, misleading, unlawful or improperly submitted information. Available remedies can include annotation, restriction, temporary suppression, deletion, account suspension, preservation of records, request for verification, or other action. Lockily is not required to resolve a personal relationship dispute or determine which person is telling the truth.
A person whose phone number appears in Lockily may request review, correction, restriction or other action through the legal/privacy support channel. Lockily may require reasonable proof of identity or control of the relevant phone number before acting. Requests can be limited where disclosure would infringe another person's privacy, expose a private claimant, compromise security, interfere with a legal obligation, prejudice fraud prevention or conflict with lawful retention requirements.
19. Suspension and termination
Lockily may suspend, restrict or terminate an account, Lock, Monitor, report access, payment entitlement or verification status where Lockily reasonably believes there is fraud, abuse, legal risk, false information, payment reversal, security compromise, violation of these Terms or danger to another person. Lockily may preserve information after termination where reasonably necessary for fraud prevention, legal compliance, accounting, disputes, enforcement, security and protection of rights.
20. Emergency and safety disclaimer
Lockily is not an emergency, domestic-violence, mental-health, medical, law-enforcement or crisis-response service. If you believe someone is in immediate danger, contact the appropriate emergency service, law-enforcement authority, medical provider or qualified support organization. Do not rely on Lockily to prevent harm or deliver emergency warnings.
21. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOCKILY, THE LOCKILY APP, PEYGO INTEGRATED SERVICES LTD, INGLE MEET AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND SERVICE PROVIDERS PROVIDE THE SERVICE, REPORTS, SIGNALS, CONTENT, MONITORING, VERIFICATION AND SOFTWARE “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY.
WITHOUT LIMITING THE FOREGOING, NO WARRANTY IS GIVEN AS TO ACCURACY, COMPLETENESS, TIMELINESS, EXCLUSIVITY, IDENTITY, TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONTINUOUS AVAILABILITY, SECURITY, ERROR-FREE OPERATION, DELIVERY OF ALERTS, SUCCESSFUL PAYMENT PROCESSING, OR THE TRUTH OF USER-SUBMITTED CLAIMS.
22. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOCKILY, THE LOCKILY APP, PEYGO INTEGRATED SERVICES LTD, INGLE MEET AND THEIR RELATED PERSONS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR ENHANCED DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL OR DATA; REPUTATIONAL HARM; EMOTIONAL DISTRESS; RELATIONSHIP LOSS; PERSONAL DISPUTES; THIRD-PARTY CONDUCT; OR DECISIONS MADE IN RELIANCE ON A LOCK, REPORT, SEARCH, SIGNAL, VERIFICATION OR NOTIFICATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE APPLICABLE LOCKILY OPERATOR FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO LOCKILY FOR THE SPECIFIC PAID SERVICE GIVING RISE TO THE CLAIM DURING THE THREE MONTHS BEFORE THE EVENT, OR (B) THE EQUIVALENT OF US$25.
Nothing in these Terms excludes or limits liability that applicable law does not permit to be excluded or limited. Nothing in these Terms removes non-waivable statutory consumer rights.
23. Release relating to user disputes
To the maximum extent permitted by law, you release Lockily, Peygo Integrated Services LTD, Ingle Meet and their related persons from claims arising solely from disputes between you and another user, claimant, Subject, partner or third party, including disputes concerning the truth, interpretation, exclusivity or consequences of a relationship claim, except to the extent a claim cannot lawfully be released.
24. Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify and hold harmless Lockily, Peygo Integrated Services LTD, Ingle Meet and their affiliates, officers, directors, employees, contractors, licensors, processors and agents from third-party claims, losses, liabilities, damages, judgments, penalties, costs and reasonable legal expenses arising from or relating to your User Content, your false or unlawful claim, your misuse of a report, your violation of another person's privacy or rights, your prohibited conduct, your breach of these Terms or NDA, or your violation of applicable law.
This indemnity does not apply to the extent a claim results from conduct for which applicable law does not permit indemnification.
25. Confidentiality obligations
Non-public Full Report data, private relationship intelligence, private claimant information and other account-only information are subject to the NDA / Confidentiality Agreement below. A violation may result in immediate suspension, termination and legal remedies available under applicable law.
26. Governing law and disputes
For users whose contracting operator is Peygo Integrated Services LTD in Nigeria, these Terms are governed by the laws of the Federal Republic of Nigeria, without prejudice to mandatory rights that apply by law. Subject to any mandatory consumer forum, disputes that cannot be resolved informally may be brought before a court of competent jurisdiction in Nigeria.
For users whose contracting operator is Ingle Meet in the United States, these Terms are governed by the laws applicable to Ingle Meet's United States operations, without prejudice to mandatory consumer rights and conflict-of-law rules that cannot lawfully be waived. Where legally permissible, disputes may be brought in a court of competent jurisdiction associated with the applicable U.S. operator.
Before filing a non-emergency civil claim, you agree to provide a written description of the dispute through Lockily's published legal/support channel and allow a reasonable opportunity for informal resolution. This does not prevent urgent applications, statutory complaints, regulatory reports or any right that cannot lawfully be restricted.
27. Electronic communications
You consent to receive service-related notices, legal updates, receipts, security notices, verification messages and account communications electronically through the app, web interface, phone, WhatsApp, SMS or other contact method you provide or initiate, subject to applicable law. Marketing communications, where used, remain subject to applicable consent and opt-out requirements.
28. Changes to the service and Terms
Lockily may update these Terms as the service, law, payment methods, verification systems or risk controls change. Material changes will be communicated through the service or another reasonable method when required. The effective date at the top of this document identifies the current version.
29. Assignment, severability, waiver and entire agreement
You may not transfer your account or assign these Terms without written consent. The applicable Lockily operator may assign these Terms in connection with a restructuring, financing, merger, acquisition, sale of assets or transfer of the Lockily business, subject to applicable law. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary and the remainder will continue in effect. Failure to enforce a provision is not a waiver. These Terms, the Privacy Statement, the NDA / Confidentiality Agreement and any transaction-specific terms constitute the entire agreement concerning the subject matter they cover.
30. No agency, fiduciary or professional relationship
Your use of Lockily does not create an employment, agency, partnership, joint venture, fiduciary, attorney-client, counsellor-client, investigator-client or other professional relationship between you and Lockily, Peygo Integrated Services LTD or Ingle Meet.